Data Protection

ECHOPAROLE collects different types of personal data in connection with the use of its platform:

• Identification data: surname, first name, email address, phone number
• Professional data: qualifications, certifications, experience, languages mastered
• Geolocation data: address, service area for interpreters
• Payment data: banking information necessary for transactions
• Navigation data: cookies, connection logs, platform usage

This data is collected directly from the user during registration and use of services, or automatically during navigation on the platform.

The personal data collected is used to:

• Create and manage user accounts
• Facilitate connections between clients and interpreters
• Process bookings and payments
• Provide customer support and resolve disputes
• Improve our services and develop new features
• Comply with our legal and regulatory obligations
• Send important service-related communications

We do not sell, rent, or share your personal data with third parties for commercial purposes without your explicit consent.

ECHOPAROLE implements appropriate security measures to protect your personal data:

• SSL/TLS encryption for all sensitive data transmissions
• Strong authentication and secure access management
• Regular backups and business continuity plan
• Continuous system monitoring and intrusion detection
• Regular staff training on security issues
• Periodic security audits by independent third parties

Despite these measures, no system is completely infallible. In case of data breach, we commit to inform you as soon as possible and take all necessary corrective measures.

In accordance with GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of all data we hold about you
• Right of rectification: you can correct inaccurate or incomplete data
• Right to erasure: you can request deletion of your data under certain conditions
• Right to limitation: you can limit processing of your data in certain cases
• Right to portability: you can receive your data in a structured format
• Right to object: you can object to processing for legitimate reasons
• Right to withdraw consent: you can withdraw your consent at any time

To exercise these rights, contact us at: contact@echoparole.com. We will process your request within a maximum of one month.

We retain your personal data for the time necessary for the purposes for which it was collected:

• Active account data: retained as long as the account is active
• Billing data: retained for 10 years in accordance with accounting obligations
• Support data: retained for 3 years after resolution of the last case
• Navigation data: retained for a maximum of 13 months
• Geolocation data: retained for a maximum of 24 months

At the expiration of these periods, data is automatically deleted or anonymized, except contrary legal obligation.

ECHOPAROLE may share your personal data in the following cases:

• With interpreters or clients as part of the connection (strictly necessary data)
• With our service providers (hosting, payment, support) under subcontracting contract
• With competent authorities in case of legal obligation or judicial request
• In case of merger, acquisition or asset transfer, with prior information

All data transfers to third countries are governed by appropriate safeguards (standard contractual clauses, adequacy decisions of the European Commission).

For any questions regarding this privacy policy, contact our data protection officer at: contact@echoparole.com.